Internship: Enhancing user experience: researching behavior-driven support systems

Applications are designed to be as intuitive as possible, however this can be hard to achieve in complex applications with a lot of functionality. While extensive documentation can be an invaluable tool, it remains static, and the user must find the answer to their problems in a reactive way. We believe that a proactive, AI-driven assistance - such as a virtual assistant, is the next step in supporting the users of our applications. To make this a reality, we need a data-driven understanding of user behavior. That’s where you come in.

Providing the right information at the right time remains a tough problem. We could wait for a user to start asking questions, but we could also monitor user behavior and try to predict what the user is struggling with.

What you’ll do

To learn more about how our users are using our applications, we are looking for a Master student who wants to investigate this during a research assignment. You will explore how users interact with our software and investigate ways to collect, analyze and leverage behavioral data to improve user support. This internship is at the intersection of data science, UX and psychology, offering a unique opportunity to contribute to our applications in a very hands-on, tangible way.

Your responsibilities will include

•  Conducting a literature study on:
  • User behavior in software applications
  • Data collection and classification of user behavior
  • Legal considerations of tracking and analyzing user behavior data
•  Designing a workflow to collect data all the way to predicting user behavior
• Providing recommendations on how to leverage collected data and enhance user experience based on your research

What you will gain

This internship will set you apart from other students by giving you:

•  Hands-on experience in user behavior analytics and predictive modeling
• Real-world exposure to data-driven decision-making in software development
• A multidisciplinary skill set combining data science, UX and psychology
• Experience in working in and collaborating with a professional data team
• Practical knowledge of ethical and legal considerations regarding behavioral user data
• A project you can showcase to your future employers, demonstrating your ability to solve real business challenges.

We provide the following

• Training on our application(s)
• Access to compute resources for data analysis
• Work environment where you’ll be part of our data team

If you’re passionate about data, UX, and AI-driven innovation, this internship will give you the tools and experience to make a real impact.

About us
BESTMIX Software stands for innovation, reliability, passion, know-how and a drive for results. Based on these corporate values, BESTMIX Software has been adding value to the several nutritional industries for 50 years. At BESTMIX Software, which became part of the Info Support International Group in 2017, you arrive in an international team made up of more than 180 committed employees. Their collected knowledge and dedication translate itself over and over again into modern solutions that offer assistance in every step of the formulation and production process of food and feed products. Therefore, it is no surprise that BESTMIX' ERP solution and formulation software are well-known names in our sector. 

Starting or continuing your career at BESTMIX Software means developing all your talents, even those that are still unknown to you. We appreciate any sector knowledge, but we predominantly count on your ability to function in a team and your openness to work with other cultures. With more than 500 clients in over 60 countries you become partly responsible for the global food supply of both humans and animals. 

BESTMIX Software is carried out by its staff. That is exactly why flexibility and the well-being of our employees are focus points in our corporate culture. Do you still have any questions or are you simply too eager to start applying? Don’t hesitate and contact us straight away or visit our website: www.bestmix.com.